One integrated system runs your whole company: customers, sales, invoicing, marketing and HR — plus a complete cloud call center where AI voice agents answer alongside your team, in your customers' dialect. Whitelabeled to your brand, on the cloud or your own server.
نظام واحد بيجمع شركتك كلها — من أول العميل، لحد المكالمة، لحد الفاتورة.
Drag-and-drop pipeline, leads and opportunities, activities and one shared address book — the same card that pops on every call.
Branded quotations confirmed online, one-click sales orders, product catalogue with price lists, and sales reports by team and product.
Invoices straight from orders, payment registration and reconciliation, and automatic polite payment follow-ups.
Email campaigns to segmented lists, open/click tracking, and hands-free automation sequences.
Leave requests and one-click approvals, live balances and a team calendar.
Check in/out from the browser or a kiosk, with worked-hours reports ready for payroll.
A full contact center built into the ERP — queues, wallboard, KPIs. ●
AI colleagues that answer and make calls in Egyptian Arabic, Gulf and English. ●
Agents work from the browser — no desk phones. When a call rings, the customer's CRM card opens by itself. Supervisors watch every queue and agent live on the wallboard, and every KPI is computed automatically.
Status bar (Available / Break / Off), call controls, and automatic queue distribution.
Caller matched to contacts instantly — name, history, open deals. Unknown numbers become leads.
Queues, agents and waiting callers, refreshed every 3 seconds.
Answer rate, abandoned calls, service level, average wait and talk time.
Call outcome in one tap; "callback requested" schedules the follow-up itself.
SIP trunks, inbound number routing and extension ranges — one screen, no technical setup.
Lucentra's AI agents join the same queues as your people (marked "(Bot)" on the wallboard), speak your customers' dialect with natural voices, run outbound campaigns several calls at a time, and leave a full transcript on every call. The AI collects and promises — your staff execute tickets and bookings in one click.
Prices exclude VAT and telephony minutes. AI usage is metered per conversation minute.
A 20-minute demo — we call you, the AI answers.
Book a demo — sales@lucentra.cloud